Terms and Conditions

Last Updated: March 25, 2026Welcome to the Valleys Welding website. These Terms and Conditions (“Terms”) constitute a legal agreement between you (“Customer,” “you,” or “your”) and Valleys Welding (“we,” “us,” or “our”). By accessing our website, placing an order through our online store, or using any of our services, you agree to be bound by these Terms in their entirety.Please read these Terms carefully before using our website or making a purchase. If you do not agree to these Terms, please do not use our website or services  

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1. General Overview

1.1 Valleys Welding is a Canadian welding company that offers welding products, supplies, and related services. We operate an online store and also serve customers at our physical location(s).

1.2 These Terms apply to all visitors, users, and customers of our website and online store 

.1.3 We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

1.4 These Terms are governed by and construed in accordance with the laws of Canada and the province in which Valleys Welding operates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in the applicable Canadian province.

 

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2. Eligibility & Account Registration

2.1 By using our website and placing orders, you represent that:

• You are at least 18 years of age or the age of majority in your province or territory of residence.
• You have the legal capacity to enter into a binding agreement.
• All information you provide is truthful, accurate, and complete.

 

2.2 Account Creation

• You may be required or invited to create an account to access certain features of our online store.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate your account at our discretion if we suspect a violation of these Terms or fraudulent activity.

 

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3. Products & Services

3.1 Product Descriptions

• We make every reasonable effort to display and describe our products accurately on our website, including descriptions, images, specifications, and pricing.
• However, we do not warrant that product descriptions, images, colours, or other content on our website are 100% accurate, complete, or error-free. Minor variations may occur.

 

3.2 Product Availability

• All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without prior notice.
• In the event that a product you ordered is unavailable or out of stock, we will notify you and offer alternatives or a full refund.

 

3.3 Welding Products Safety Disclaimer

• Welding products and supplies can be inherently dangerous if used improperly. By purchasing welding products from Valleys Welding, you acknowledge that:
  
  • You have the appropriate knowledge, training, and experience to safely use the products.
  • You will follow all manufacturer instructions, safety guidelines, and applicable workplace safety regulations (including any provincial Occupational Health and Safety requirements).
  • Valleys Welding is not liable for any injury, damage, or loss resulting from the improper use, handling, or storage of products purchased from us.

 

3.4 Custom Welding Services

• If we offer custom welding or fabrication services, specific terms, timelines, and pricing will be agreed upon separately in a written quote or work order.
• Custom orders are non-refundable unless otherwise stated in the applicable quote or agreement.

 

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4. Pricing & Taxes

4.1 All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

4.2 Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you place your order.

4.3 Applicable federal (GST/HST) and provincial sales taxes (PST/QST) will be calculated and added to your order total at checkout, based on your shipping address and applicable Canadian tax regulations.

4.4 We make every effort to ensure pricing accuracy. In the event of a pricing error, we reserve the right to:

• Cancel the order and issue a full refund, or
• Contact you with the corrected price and give you the option to proceed or cancel.

 

4.5 Shipping and handling fees, if applicable, will be displayed separately at checkout and are the responsibility of the customer.

 

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5. Orders & Order Acceptance

5.1 Placing an order through our website constitutes an offer to purchase. All orders are subject to acceptance by Valleys Welding.

5.2 We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent or unauthorized activity
• Inaccurate or incomplete order information
• Exceeding quantity limits

 

5.3 An order confirmation email does not constitute acceptance of your order — it simply acknowledges that we have received your order. Acceptance occurs when the product is shipped or made available for pickup.

5.4 If we cancel your order after payment has been taken, we will issue a full refund to the original payment method.

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6. Payment Terms

We offer the following payment methods 

:6.1 Online Payments — Credit & Debit Cards via Stripe

• Our online payments are processed securely through Stripe and WooCommerce Payments
• We accept major credit and debit cards, including Visa, Mastercard, American Express, and other supported card networks.
• Using a Stripe account, we accept payments on our WooCommerce site without passing setup costs or unnecessary fees to you
• Your payment information is transmitted securely and processed in compliance with PCI-DSS standards. We do not store your full credit card number or CVV on our servers
• By providing your payment details, you represent and warrant that you are the authorized cardholder or have authorization to use the payment method.

 

6.2 Offline / In-Person Payment

• For customers who visit our physical location, we accept payment in person via cash, debit, or credit card through our point-of-sale terminal.
• Customers using card-present (in-person) payments can expect to have certain personal data shared with Stripe, including their location at the time and date of purchase and their email address
  
   

6.3 Payment Obligations

• Full payment is required at the time of purchase for online orders unless otherwise agreed upon in writing (e.g., deposit arrangements for custom work).
• All transactions are processed in Canadian Dollars (CAD).
• If a payment is declined or fails, your order will not be processed until valid payment is received.

 

6.4 Promotional Codes & Gift Cards

• Promotional codes, discount codes, or gift cards (if offered) are subject to their specific terms and conditions.
• They cannot be combined with other offers unless explicitly stated.
• We reserve the right to void any promotional code that has been fraudulently obtained or used in violation of its terms.

 

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7. Shipping & Delivery

7.1 We offer shipping to addresses within Canada. International shipping may be available on a case-by-case basis — please contact us for details.

7.2 Shipping costs and estimated delivery times will be displayed at checkout and vary depending on:

• Your shipping destination
• The size and weight of the order
• The shipping method selected
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7.3 Estimated delivery dates are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.

7.4 Risk of Loss

• Title and risk of loss for products pass to you upon delivery to the shipping carrier.
• We recommend purchasing shipping insurance for high-value orders.
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7.5 Order Tracking

• Where available, tracking information will be provided via email once your order has been shipped.

 

7.6 Local Pickup

• Local pickup may be available at our physical location. You will be notified when your order is ready for pickup.

 

7.7 Shipping Damages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue through replacement, repair, or refund.

 

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8. Returns, Refunds & Exchanges

8.1 Return Eligibility

• You may request a return within 15 days of receiving your order, provided:
  
  • The item is in its original, unused, and unopened condition
  • The item is in its original packaging with all tags and labels attached
  • You provide proof of purchase (order number or receipt)

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8.2 Non-Returnable Items The following items are not eligible for return or refund: